Alloy X Dots FAQs

About Dots and Why Alloy Uses It

• What is Dots and why is Alloy using it?
  Dots is our secure banking partner that facilitates fast, secure, and reliable payouts. At Alloy, we use Dots to streamline your payment process, keep your payment data safe, secret, and protected, and ensure you receive your funds quickly and securely.

Getting Your Payout

• How do I receive my payout through Dots?
  After accepting your offer:

1. You will receive an email or text message directly from Dots with a secure link to receive your funds.
2. Choose your preferred payout method (e.g., bank transfer, debit card, or other options).
3. Follow the instructions to verify your identity and payment details.
4. Once confirmed, your payout will be processed and sent.

• How long does it take to get my money?
  Payouts are processed instantly by Dots. Depending on your payout choice, you will receive your funds immediately or within 1-2 business days.
• Do I need to create an account on Dots?
  No. You do not need to create an account. The secure link you receive will guide you through the verification and payout steps without requiring a login or registration.
• What payment methods can I choose from on Dots and how long does it take to receive my funds?
  Dots supports multiple payout options, including:
  • Direct Deposit (ACH) 1-2 business days
  • PayPal 5-10 minutes
  • Venmo 5-10 minutes
  • Cash App 1-2 business days
  • Amazon Gift Card 5-10 minutes

Troubleshooting Payout Issues

• What if I don’t receive my payout link?
  If you haven’t received the payout link via email or text, please:
  1. Check your spam or junk folder.
  2. Ensure your contact information is up to date with Alloy.
  3. Text or call one of our dedicated Advisors to assist you at 1 (888) 672-1471.
• What if my payout amount is incorrect?
  If there are any discrepancies, please contact one of our dedicated Advisors at 1 (888) 672-1471 immediately and prior to accepting your offer.
• What happens if I don’t accept the payout link?
  If you do not complete the payout process through Dots within the specified timeframe provided, the link may expire. If this happens, please contact an Alloy Advisor at 1 (888) 672-1471 to have the link reissued.
• Who do I contact if I experience issues with Dots?
  For any issues with Dots or the payout process, please get in touch with an Alloy Advisor.

• Phone: 1 (888) 672-1471
• Email: [email protected]
• Business Hours: Monday – Friday, 9 AM – 7 PM ET

Security and Verification

• Is Dots secure?
  Security should be prioritized for any digital transaction. With Dots, your data is protected from fraud and breaches. Dots’ comprehensive security measures utilize the highest standards, advanced encryption, and bank-level security measures. You can have peace of mind knowing that your payment and personal data are secure.
• Can I change my payout method after submitting the information?
  Once your payout has been processed, changes cannot be made retroactively. If you need to update your payment details before finalizing your payout, please follow the prompts on Dots or contact our support team.
• What information do I need to provide to receive my payout?
  You will need to provide:
  • Basic personal details for identity verification (e.g., name, email, phone number).
  • Payment details are based on your chosen payout method (e.g., bank account info for ACH or debit card details).
  • Depending on the value of your sale, a government-issued photo ID.

Fees, Limits, and Compliance

• Is there a fee for using Dots?
  No, Alloy covers all fees associated with processing your payout through Dots. You will receive the full amount of your accepted offer.
• Are there any limits to the payout amount?
  No. However, as larger payouts may require additional verification to comply with financial security standards, an Alloy Advisor will guide you through any additional steps if needed.
• Can I use Dots outside of the United States?
  As part of our compliance and guidelines, Alloy is unable to process payouts with any financial institution outside the United States.

Additional Information

• How does Dots handle taxes on my payout?
  Alloy complies with all relevant tax regulations, and if your transaction requires tax reporting, we will provide the appropriate documentation (e.g., 1099 forms for U.S. residents).
  We recommend consulting a tax professional if you have questions about your tax obligations.
• Can I track the status of my payout?
  Yes. Once you confirm your payment details through Dots, you’ll receive a confirmation email or text with the payout status. If there are delays or issues, you’ll be notified immediately.
• What devices or browsers work best with Dots?
  Dots works seamlessly on all modern browsers (Chrome, Safari, Firefox, Edge) and devices, including smartphones, tablets, and computers. Make sure your browser is up-to-date for the smoothest experience.
• Will I get a receipt or payment confirmation?
  Yes. Once the payout is processed, you will receive a confirmation email or text with a digital receipt for your records.