Frequently Asked
Questions
General Info
Check out our About Us page to learn more about who we are and what we stand for. Know that you’re always working with certified and expert appraisers who will offer you the absolute best value in the most transparent way.
We’re located in PA but have employees all across the country and our refinery partners are some of the largest in the world.
While we are able to offer in person estimates to walk-in customers, please note that visits to our corporate facility are by appointment only. If you would like to schedule an appointment, please call (888) 672-1471 to speak with an Alloy advisor and schedule your appointment. Please be aware that our corporate headquarters does not store or process metals on-site; all processing is conducted at our secure processing facility for security purposes.
Every single customer gets a dedicated Alloy Advisor for their order to help throughout the process. Your Alloy Advisor can help answer any questions and they’ll be your first point of contact at Alloy. This is our way of making sure you feel secure.
The Alloy service is currently available in the USA only but we plan to expand to service other countries in the future.
The Payouts
A gold appraisal is a process of determining the value of gold items, such as jewelry, coins, or bullion, based on factors like purity, weight, and current market prices. This evaluation helps to establish a fair and accurate market value for the gold, which can be used for selling, buying, or insurance purposes.
Gold is evaluated using the following steps:
1. Purity: The purity of gold is measured in karats (K), with 24K being pure gold. Gold items are often made from alloys that contain other metals, so the purity of the gold content needs to be determined. This can be done using various testing methods, such as electronic testing, acid testing, or X-ray fluorescence (XRF) analysis.
2. Weight: The weight of the gold item is measured in grams or troy ounces. Accurate weighing scales are used to determine the precise weight of the gold content, excluding any other materials or stones present in the item.
3. Market price: The current market price of gold is an essential factor in determining the value of gold items. Gold prices fluctuate daily based on supply and demand, economic factors, and global events. Appraisers stay up-to-date with the latest market trends and have pricing data refreshed every 60 seconds to provide accurate valuations.
4. Evaluation: Based on the purity, weight, and current market price of gold, appraisers calculate the value of the gold item. For example, if a gold item has a purity of 18K and weighs 10 grams, its gold content would be 7.5 grams (as 18K gold contains 75% gold). The value would then be calculated by multiplying the weight of the gold content (7.5 grams) by the current market price per gram.
Once the gold appraisal is complete, you will receive an offer based on the determined value. Offers for gold are provided within the same day of evaluation, and payment is processed the same day you accept the offer.
The most. Alloy has the strongest relationships with suppliers in the industry and we pass that benefit on directly to you so you get the highest payout, guaranteed.
Alloy guarantees a minimum payout of 65% of the spot melt value for precious metals such as gold, silver, platinum and palladium. We also offer a 90.5% minimum guarantee for 24K gold or bullion.
We process your payout as soon as your offer is accepted. You can choose from several payout methods. Please see your options below for more details:
- PayPal® (immediately)
- Venmo® (immediately)
- Wire (same day)
- Check by mail (7-14 business days)
- ACH/direct deposit (2-3 business days)
You can change your payout method any time before you accept your final offer. If you need any help with changing your payout method or have other questions, please get in touch with us and we will be glad to assist you.
The spot price of gold, silver, platinum and palladium is the cost of a single (troy) ounce of gold at any given moment in time. Buyers and sellers all over the world use the spot price to determine the price of various metals.
100%! Alloy will never ask you to pay for anything. We send you a free shipping label with $5K of insurance included and you can request a complimentary return at any point in the process.
We absolutely will! Send hello@thealloymarket.com a note with an official final offer and we’ll match it up to 90% of the current day’s spot price.
Yes! We often run bonuses and promo code offers. Feel free to check out our site repeatedly or reach out to us at hello@thealloymarket.com any time to see if we’re currently running promotions.
What We Buy
The Alloy Market specializes in accepting only gold, silver, platinum, and palladium items for trade. Gold items that the Alloy Market typically buys include various types of gold such as gold jewelry, gold bullion, and even dental gold.
In terms of silver, we accept items like silver necklaces and chains, silverware, and other silver collectibles.
It is important to note that the Alloy Market does not primarily deal with diamonds or other gemstones but their market value will be included in the final offer you receive. You will not receive a separate offer for your stones.
Our primary focus is gold to get you the best prices. Gold is a yellow, dense, and soft metal that has been valued for its beauty and rarity since ancient times, while silver is a lustrous, white metal known for its conductivity and reflective properties. Both gold and silver have been used throughout history for various purposes, including currency, adornment, and industrial applications, making them highly sought-after commodities in the Alloy Market.
The Alloy Market will happily purchase all types of gold, accommodating all purities of this precious metal. Gold purity is measured in karats, with 24-karat gold being the purest form, containing 99.9% gold. The different gold purities range from 10-karat, which contains 41.7% gold, to 14-karat with 58.5% gold, 18-karat with 75% gold, and 22-karat with 91.6% gold.
These varying purities are often used in different types of gold items, such as jewelry, bullion, and dental gold. The Alloy Market welcomes gold items of all purities, ensuring that customers have a reliable platform to trade their gold valuables. Whether you possess a piece of heirloom jewelry or an investment-grade gold bullion, the Alloy Market caters to your needs by providing competitive offers based on the gold’s purity and weight.
Yes, we at the Alloy Market are committed to purchasing a wide variety of gold items, including different gold colors and purities. We happily accept white gold, along with other gold types, ensuring that customers have a reliable platform to trade their gold valuables. Whether you have an exquisite piece of white gold jewelry or any other gold item, the Alloy Market caters to your needs by providing competitive offers based on the gold’s purity and weight.
Not sure what the different colors of gold are? Pure gold is often mixed with other metals or elements to give it a more colorful aesthetic.
Rose gold comes from carefully blending copper with pure gold and the result is a floral pink hue that’s perfect for jewelry purposes.
White gold is elegant and modern, made by carefully blending pure gold with other precious metals like silver and palladium. It’s often a popular choice for wedding bands and wedding rings.
Green gold is a unique and less common variety of gold, created by carefully blending pure gold with silver or other metals like copper and zinc. The result is a subtle greenish hue that gives this type of gold its name.
Yes, the Alloy Market does buy dental gold, including gold dental crowns and bridges. Dental gold is a valuable material used in the production of dental restorations such as crowns and bridges due to its durability, biocompatibility, and resistance to corrosion.
Yes! Alloy pays for the full value of your jewelry, including diamonds and other gemstones.
Alloy pays out for any kind of jewelry including but not limited to rings, earrings, bracelets, necklaces, chains, pendants, charms, anklets, etc.
Yes! We buy sterling silver and even sterling flatware. Fill out the form, get your label, and we’ll make you an unmatched offer with same-day payout.
The condition of your jewelry has no impact on your payout. We’ll pay for broken, damaged, or jewelry with missing parts or pieces.
We’ll make you an offer for the full piece you send us, including diamonds and gemstones. If you wish to keep the stones but sell the metal, it’s best to have them removed prior to sending us your items because Alloy does such a high volume of business we can’t offer a stone removal service.
At Alloy, we specialize in purchasing gold jewelry and related items. While we do accept gold nuggets of pure 24K gold, we do not purchase panned gold, rocks with gold in them, or unrefined gold in other forms. Our focus is on providing a straightforward and transparent process for selling gold jewelry. If you have any questions about the items you want to sell, please don’t hesitate to reach out to our team for clarification.
Yes, at Alloy, we purchase gold bars and rounds made of pure gold. Rounds should be thought of as coin-shaped, but are not actually coins for commerce. We do not purchase coins intended for currency, such as quarters or old coins. We do not buy any gold, silver, or platinum based on their perceived or antique value; our focus is solely on the value of the metal on the day you are hoping to sell it. If you have bars or rounds you’d like to sell, please feel free to contact us for a transparent and efficient selling process.
The Process
As soon as we receive your items, you’ll get an email that your items are being appraised by expert evaluators who will follow up via email with your final offer soon after.
We give you an offer the same day we receive your items, less than 24 hours after receiving them!
Our team of experts will appraise your items the moment they arrive, and within the same day, we’ll make you an unbeatable offer.
We’ll make every attempt to reach you by email and phone for 48 hours after sending you an official offer. After 48 hours, we’ll assume you’ve accepted the offer and we’ll initiate your payout via your preferred method.
Alloy is 100% risk-free, but we guarantee you we pay the most in the industry. If you’re not satisfied at any point along the way including your final offer, request a 100% free return insured up to $100K.
USPS offers various options but we recommend either a small mailer with bubble-wrap or a small box.
Trusted Buyer
Our core values are transparency and reliability and we stand by that on every single transaction every single day. If you have any questions about our business or how we operate, reach out to hello@thealloymarket.com and you can speak with us directly to address any of your concerns.
USPS is an incredibly safe way to send us your items and up to $100K of insurance is included with your shipment. While Alloy can’t be held responsible for items lost or damaged in transit, we’re here to help if anything goes wrong.
Alloy is the easiest, most trusted, and largest digital buyer of gold, silver, and platinum jewelry with a transparent offer process, incredibly fast payouts, and exceptional customer service. Not only will you have a better experience and get a better payout guaranteed, you can do it in your pajamas on the couch while watching Netflix.
Customer Service
We are seriously committed to providing a level of customer service you won’t find anywhere else. Reach out to us directly at hello@thealloymarket.com and we’ll get back to you immediately to help out.